Ski Blanc Booking Conditions

These booking conditions
What these booking conditions cover. These booking conditions apply to your booking of our chalet accommodation and related services.
Why you should read them. Please read these booking conditions carefully.
These booking conditions tell you who we are, how we will provide our chalet accommodation and related services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Your travel insurance obligations. Please note in particular your insurance obligations set out in clause 14.

Information about us and how to contact us

Who we are: We are Ski Blanc Ltd, a company registered in England and Wales. Our company registration number is 02540854 and our registered office is 264 High Street, Beckenham, Kent, BR3 1DZ, UK.

Our website: Our website is available at www.skiblanc.co.uk

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your booking reservation.

“Writing” includes emails. When we use the words “writing” or “written” in these booking conditions, these include emails.

CYBER CRIME ALERT: Remember, emails can be intercepted and altered. Because of the risk of fraud we will NEVER notify you of our bank details by e-mail. It is also important to note that our bank account details will never change. If asked to send money to a different account to that already advertised on our Make a Booking page on our website, then please contact us immediately. Further verification of our bank details can be made by calling/texting us. If you have concerns whether any correspondence received from us is genuine please phone us to check. Tel, Text or What’s App FR: +33 (0)6 22 05 64 16.

We cannot accept any liability or responsibility for any fraudulent correspondence.

The following booking conditions form the basis of your contract with Ski Blanc Limited.

Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

These booking conditions only apply to arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “booking”, “contract”, or “arrangements” mean such arrangements unless otherwise stated. References to “departure” are to the start date of the arrangements we have contracted to provide.

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “We”, “us” and “our” means Ski Blanc Limited.

Please note, the arrangements we offer and make for you do not constitute a “package” and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.

Please take the time to read our refunds policy and terms and conditions below. These booking conditions set out the terms of your contract with us including our obligations to you.

1. Making your booking

The first named person on a booking is the party leader (see below). The party leader takes responsibility for conduct of the group and for payments due to us. The below applies to bookings of our accommodation and services only:

a. Deposit & Booking Form: The deposit is 20% of the full chalet price unless otherwise advised. Our booking form must accompany the deposit payment. The submission of the booking form by the party leader signifies an acceptance of these booking conditions by all group members.
b. Confirmation: Subject to availability, we will issue confirmation of your booking to the party leader when the full deposit and booking form have been received and cleared. Only from the date of this booking confirmation does any contract or obligation exist between us and you (see clause 3).
c. Balance: The Final Balance is due 73 days prior to arrival. If this is not paid, then the holiday is deemed to have been cancelled. We reserve the right to re-sell the holiday without notice.
d. Bookings made within 73 days of arrival: The deposit and final balance are both due on booking.

The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader must be at least 18 when the booking is made.

Please note that where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check the confirmation invoice you receive from us carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Where changes can be made, you will be responsible for any charges applied by suppliers or otherwise incurred as a result.

2. Payment

In order to confirm your chosen arrangements, a deposit of 20% of the full chalet accommodation price (or full payment if booking within 73 days of departure) must be paid at the time of booking.

The balance of the booking cost must be received by us not less than 73 days prior to departure. This date will be shown on the confirmation invoice. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 9 depending on the date we reasonably treat your booking as cancelled.

We accept deposit payments by visa, mastercard or bank transfer (BACS). Balance payments must be paid by BACS.

3. Your contract

A binding contract between us comes into existence when we dispatch our confirmation invoice to the party leader. We both agree that English law (and no other) will apply to these booking conditions, your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

Where you book additional services a binding contract with the supplier of those services comes into existence when an invoice is issued to the party leader. Your contract(s) with the supplier of those services will be subject to the law referred to in their booking conditions. Any dispute, claim or other matter which arises between you and any supplier must also be dealt with in accordance with those booking conditions.

4. Prices: The cost of your arrangements.

Once the price of your chosen arrangements has been confirmed at the time of booking, we will only increase or decrease the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. A surcharge will be payable, subject to the conditions set out in this clause, if our costs increase as a direct consequence of a change in (i) the price of fuel or other power sources or (ii) the level of taxes or fees on the travel services included in the contract imposed by third parties not directly involved in the performance of the arrangements including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or (iii) the exchange rates relevant to the arrangements.

You will also be entitled to a price reduction where there is a decrease in our costs as a result of a decrease in the costs referred to in this paragraph which occurs between confirmation of your booking and the start of your arrangements.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your arrangements, which excludes insurance premiums and any amendment charges. You will be charged for any increase in our costs over and above that. If any surcharge is greater than 10% of the total booking cost, clause 8 will apply on the basis the surcharge is a significant change. You will be notified of any price increase or reduction applied in accordance with this clause together with the justification for and calculation of this not less than 20 days before departure. Where a reduction is applicable, we are entitled to deduct our administrative expenses from the refund. Any surcharge must be paid with the balance of the booking cost or within 14 days of the issue date printed on the invoice, whichever is the later.

Please note that arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your booking due to contractual and other protection in place.

We promise not to levy a surcharge within 20 days of your arrival. No refund will be payable during this period either.

5. Medical conditions / disabilities / reduced mobility / allergies and special dietary requirements and special requests

If you have any special request, you should advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier (where applicable), we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to give this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted by us in writing.

The arrangements we offer may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. On request, we can advise you as to whether your proposed accommodation arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.

Should you suffer from any medical condition, disability, significant reduction in mobility or significant allergy which may affect your accommodation booking (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs. You must also promptly advise us if any medical condition, disability, reduced mobility or allergy which may affect your holiday develops after your booking has been confirmed.

We will advise our staff and suppliers of any allergy information you provide us with. However, you must take appropriate precautions to protect yourself whilst on holiday. Without limitation, it is your responsibility to ensure that any food you are intending to consume does not include anything to which you are allergic at the time you order or purchase this.

6. Our chalet accommodation and related services

We shall provide our chalet accommodation and all related services with reasonable skill and care where such services are provided by our employees in the course of their employment.

Chalet catering & hosted service. If we have to withdraw in- chalet catering with our 5 day hosted service due to unforeseen staff shortages then financial compensation will be made but limited to £20 per person per day, and will not exceed £100 per person for 5 days catering. If the chalet changes from catered to self-catered this will not entitle you to cancel your chalet booking and receive a refund.

We make every effort to ensure that all advertised chalet facilities are in full working order. In the event of their failure, all efforts will be applied to ensure continuous provision of these facilities. In a mountain resort it can take longer to rectify any problems that may occur especially involving trades persons and during holiday periods. Please bear in mind we will do our absolute best to restore the facilities as soon as is possible. We do not guarantee that any of the advertised facilities are available and we are not liable if they are not.

Hot tubs, saunas. Please note hot tubs are deep cleaned on arrival and departure days and therefore not available for use on such days. Hot tubs have many pumps, motors, blowers, and filtration equipment and from time to time any of these components can fail, thereby resulting in the closure of a hot tub. Such events are by definition outside our control and whilst we will use our best endeavours to bring the hot tub back into service as quickly as possible, it is sometimes impossible to get service immediately, likewise with saunas & steam rooms.Should they be rendered out of order during your stay you are not eligible for a refund for this loss of facility.

WIFI. Wifi in the mountains is not always reliable, especially under the strains of multiple connections in a chalet. We ask guests to help each other by avoiding data-hungry web use. Whilst we will do our best to bring any internet connection back into service as quickly as possible, we cannot guarantee that this will be possible, and we will not be liable for any problems with the wifi.

7. Website / advertising material accuracy

Although we take care to ensure the particulars on our website and any other advertising material are correct, we reserve the right to update/correct prices, chalet descriptions and other details at any time. Floorplans are purely for information and are not to scale.The images of our chalets on our website are for illustrative purposes only. Errors may occasionally occur, and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.

8. Changes made by you

Should you wish to make any changes to your confirmed booking, you must notify us in writing preferably by email as soon as possible. Whilst we will do our best to assist, we cannot guarantee we will be able to meet any such requests. If there are costs imposed by any suppliers we will need to pass these on. A change of booking dates is feasible subject to availability and the difference in cost if applicable will be recalculated. If the change is made within 10 weeks of arrival it will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the booking cost where, for example, the basis on which the price of the original booking was calculated has changed.

If any member of your party is unable or no longer wishes to travel for any reason, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified of their name and contact details prior to your arrival. If any costs and charges are incurred by us and/or incurred or imposed by any of our suppliers as a result, these must be paid prior to arrival.
Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Note: certain single service arrangements may not be changeable after confirmation and any alteration may result in a cancellation charge of 100%.

9. Cancellation by you

You may cancel your confirmed booking at any time before departure. You may also transfer your booking as referred to in clause 8. Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us by e-mail. Your notice of cancellation will only be effective when it is received in writing by us. As we incur costs from the time we confirm your booking the cancellation charges set out below will be payable.

In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable.

If you cancel, you will be liable to pay a cancellation charge as set out below.

The following cancellation charges are expressed as a percentage of the total cost of the accommodation booking.

Period before departure within which written notification of cancellation is received by us:

Notification given before arrival Cancellation charge

73 days or more before arrival Loss of deposit (20% of chalet accommodation cost)

Between 73 days and 56 days 50% of total cost.

Between 55 days and 36 days 75% of total cost.

35 days or less before arrival 100% of total cost.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.

Our charges are usually calculated per chalet irrespective of the number of guests you intend to stay in the chalet. If a member of your travelling party does not stay in the chalet for any reason the price of the chalet remains unchanged.

Where applicable if any cancellation reduces the number of full paying party members below the number on which the price, any discount and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. Partial cancellation may result in under-occupancy charges being payable by the remaining party members.

Special rules usually apply to the cancellation of additional services such as prepaid equipment hire, ski lessons and lift passes. Refunds are subject to the booking conditions of the supplier of such services.Refunds are not generally available in respect of extras that are booked but not used, or which are partially used.

You and your party should obtain travel insurance for this cancellation risk - see section 14 Insurance.

10. Changes and cancellation by Ski Blanc

We start planning the arrangements we offer many months in advance. Occasionally, we have to make changes to and correct errors in advertising and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

Please bear in mind that covid-19, Brexit and the measures and other action being taken by governments, public authorities and businesses to manage its effects is likely to have an impact on holiday arrangements for a considerable period of time.We may, for example, be unable to provide certain advertised services or facilities as a result. We may have to remove services such as hosting and make a catered chalet self-catered (see clause 6). Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure. Any impact which such measures / action has on your booking will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result.

In the event that your holiday cannot proceed because your accommodation is not available for any reason and we are unable to provide a reasonable alternative, we will refund the payments you have made to us for your booking. We will not be responsible for any other expenses including without limitation, the cost of flights or any other form of transport.

Please note, a refund will only be provided where we are unable to provide your contracted accommodation or an alternative chalet of a similar standard in the circumstances referred to above. Without limitation you will not be entitled to a refund and cancellation charges are likely to apply where you are unable to travel on holiday for any reason. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home/local area and/or travel to or gain entry into France. The issue of advice or recommendations against travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not mean we are prevented from performing your arrangements but may instead affect your ability to travel. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your booked arrangements and will not entitle you to cancel without paying our usual cancellation charges.

Very rarely, we may be forced by "force majeure" (see clause 11) to change or terminate your arrangements after they have commenced but before their scheduled end. This is very unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

11. Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation or expenses where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, force majeure means any situation within our reasonable contemplation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations may include, whether actual or threatened, flood, drought, earthquake, exceptional adverse weather conditions or other natural disaster, epidemic, pandemic or the outbreak of serious disease at the destination, riot, civil strife, terrorist activity, industrial dispute, threat of or preparation for war, imposition of sanctions, breaking off of diplomatic relations, nuclear, chemical or biological disasters, any law, guidance or advice issues or any other action taken by a government (local or national) or port, border, river or aviation or any other public authority, fire, explosion or accident and the effect of the United Kingdom’s decision to leave the EU, and all events of a similar nature.

Force majeure includes the covid-19 pandemic and its impact on travel. When we refer to the covid-19 pandemic in these booking conditions, we mean the pandemic resulting from the illness or disease caused by the novel coronavirus which is now called severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) and any mutations or variants of the same and/or any other coronavirus (and its mutations and variants) which is treated as part of the same pandemic and/or another pandemic however described.

12. Liability

(1) In order to provide your arrangements, we operate catered & self-catered accommodation on a seasonal basis which we contract from the chalet/apartment owners. We also arrange for the provision of airport transfers. We do not ourselves own the accommodation. We undertake to use our reasonable skill and care in the provision of the accommodation services where these services are provided by our employees in the course of their employment. For all services (which includes airport transfers) which are provided by any person or entity other than our employees, we undertake to use our reasonable skill and care in the selection of those suppliers but, providing we have done so, are not responsible for their acts and omissions or for the actual performance of those services.

(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

• the act(s) and/or omission(s) of the person(s) affected; or
• the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or
• 'force majeure' as defined in clause 11 above

(3) Where we assist you in booking additional services we are not recommending or endorsing a particular provider and we can offer you alternative provider information if required. Where we facilitate the purchase of additional services such as ski hire, ski lift passes, or ski lessons we are not liable for the acts and defaults of the third parties who provide those services, including, without limitation, transfer companies, ski hire providers or ski lift providers. Therefore, providing we have selected the agent or supplier with reasonable skill and care, we will have no liability to you for anything that happens during the provision of such arrangements or any acts or omissions of the agent or supplier or others.

(4) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where we have not agreed to provide these as part of our contract and any activities which we arrange for you during your holiday. Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(5) Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250.00 per person affected. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property. For all other claims which do not involve death or personal injury, we limit the maximum amount we will have to pay you in the event that we are found liable to you on any basis to twice the cost paid by the person(s) affected.

13. Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your chalet booking whilst away, you must make it known to your Ski Blanc resort contact and the supplier of the service(s) in question at the earliest opportunity in order that we may take whatever action we consider to be appropriate without delay. Until we know about a complaint or problem we cannot begin to resolve it. Most problems can be dealt with quickly.

If at the end or your holiday you feel that your complaint has not been dealt with satisfactorily you must notify us in writing with 28 days of return and we will do our best to resolve the issue.

Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

14. Insurance

We require the purchase of comprehensive travel insurance as a condition of your booking with us.

You must purchase travel insurance at the point of your accommodation booking with us so that you have cancellation protection and not just prior to your arrival at your accommodation. It is the responsibility of the party leader to ensure that you have adequate travel insurance.

Your travel insurance must at least include but not be limited to, the following:

• Emergency medical expenses, including cover for any pre-existing condition. Amongst other costs this should cover; mountain rescue, ambulance charges and repatriation to the your home country
• Cancellation of your trip or curtailment for any reason
• Personal liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying, and which must include contractual liability of the party leader for the actions of your party
• Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
• The policy must include the activities you are likely to do and in particular off piste skiing with or without a guide (it is possible to ski off piste inadvertently)
• The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the insurance except in unusual circumstances e.g. fraud and misrepresentation.
• The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the insurance except in unusual circumstances e.g. fraud and misrepresentation.

• Specific covid-19 related cover to include, without limitation, cover for cancellation, curtailment or an extension of your stay in the event that you or anyone with whom you have been in close proximity tests positive for covid-19 or is awaiting a test result, you have covid-19 symptoms or are required by the relevant authorities to self-isolate prior to travel or during your holiday. If you are unable to return to your home country as planned your policy should cover you for an extension of your stay.
  Full cover should you chose to travel against the advice of the government of your home country.

There are other sections to wintersports travel Insurance such as baggage, legal expenses, personal accident and so on.

In the event that you fail to obtain suitable wintersports travel insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.

You need to provide confirmation to us at least 8 weeks prior to departure or at the time of booking if later that each member of the party has adequate wintersports travel insurance.

15. Damage

We require a damage deposit of £700 as a precaution against any damage sustained to the chalet during your stay.

In the event of any damage, we would only debit an amount equal to the damage or repairs required, with your consultation after a full inspection of the chalet after your departure. We will organise the payment of the deposit on the first day of your holiday, upon your arrival.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made as soon as possible if not deducted from the damage deposit or the deposit is insufficient to cover the damage or loss.

If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

16. Behaviour

We expect all clients to have consideration for other people. You undertake to behave in such a manner as not to disturb the enjoyment of others on holiday or harm in any way our reputation with the owners of the chalet accommodation, its suppliers or its other clients. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave your accommodation. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.

17. Conditions of suppliers

The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

18. Excursions, activities and general area information

We may provide you with information (before departure and/or when you are away) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or excursions referred to in our brochure, on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your booking, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book with us, we will pass on this information at the time of booking.

19. Passports, visas and health requirements

You must check entry and other official requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking, and in good time before, and close to departure. Requirements may change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) as a result of the covid-19 situation. You must also keep up to date with this information while you are away.

British citizens currently require a passport which is less than 10 years old on the date you enter and which is valid for at least 3 months after the day you plan to leave. A visa is not required. Requirements may change and you must check the up to date position in good time before departure for France. A full British passport would usually take approximately 3-6 weeks to obtain but can take much longer. If you or any member of your party is 16 or over and haven't yet got or had a passport, even more time needs to be allowed as UK Passport Service has to confirm your identity before issuing your first passport.

If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the French embassy or consulate of the of the country(ies) to or through which you are intending to travel.

It is your responsibility to ensure you obtain details and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with coronavirus) in good time before departure. You must also keep up to date with the latest information in respect of covid-19. Details are available from your GP surgery, local travel clinic and the National Travel Health Network and Centre http://travelhealthpro.org.uk/. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information.

Existing issued EHIC (European Health Insurance Cards) remain valid until they expire even though the UK has left the EU. When your EHIC expires, or if you have not had an EHIC, you can apply for a GHIC (Global Health Insurance Card) providing you are eligible for one. A GHIC provides the same cover as an EHIC. Certain individuals may also be able to apply for a UK issued EHIC after 31 December 2020. EHIC and GHIC are free to apply for. However, both EHIC and GHIC provide only limited access to healthcare whilst you are outside the UK which also varies from country to country. They also provide no cover in the event that you require medical repatriation to the UK. Neither an EHIC nor a GHIC offer comparable protection to travel insurance and are not a substitute for travel insurance. Accordingly, you must purchase appropriate travel insurance. For more information, visit https://www.nhs.uk/using-the-nhs/healthcare-abroad...

Please be aware that there may be enhanced screening/monitoring at exit and entry points both in the UK and overseas. In order to gain entry to your overseas destination(s) and/or return to the UK, you may be required to provide proof of the required number of covid-19 vaccinations (which may include any recommended booster(s)) and/or a negative covid-19 test result prior to being allowed to board your flight or other transport or enter the country. It is your responsibility to ensure that your covid-19 vaccination status and documentation meets the applicable local requirements of your destination country(ies) including, without limitation, in respect of the number of vaccination doses you have received, the time interval between and since the last of these and the means by which this is to be proved. Vaccination requirements vary in different parts of the world including in respect of children. Where required, covid-19 tests must be taken within a short time (which may be within 24 hours) of travel. There are strict requirements in respect of the tests and test providers which can be used and the information which must be provided for these purposes.

You are responsible for ensuring that all applicable requirements are complied with. If you attempt to travel without fully complying with all requirements, you are likely to be refused boarding on your flight or other transport. In certain situations and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.

It is the responsibility of the person who makes the booking to ensure that all persons travelling are in possession of all necessary travel and health documents before departure.All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/covid-19 related ones).If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 9.

In the event that you or any member of your party has not been vaccinated against covid-19, either at all or in compliance with the applicable requirements, you may be unable to enter your destination country(ies) or to access certain services (which may include, for example, indoor facilities such as restaurants and museums) and may encounter other difficulties. You will not be entitled to cancel (without payment of cancellation charges) or receive any refund and we will not have any responsibility for any costs or expenses you suffer as a result in any such situation.

20. Delay

We regret we are not in a position to offer you any assistance in the event of any delays in relation to your arrival to or departure from France.

21. Travel and Foreign Office advice

You are responsible for making your own travel arrangements other than any transfers arranged by us. The UK Foreign Commonwealth and Development Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo.

The French Ministere de L’Europe et de Affaires Etrangeres also publishes updated travel information on its website (in English) www.diplomatie.gouv.fr/en/coming-to-france/coronavirus-advice-for-foreign-nationals-in-france/.

You are recommended to consult travel advice before booking and in good time before departure.

22. Cutting your booking short

If you return home early for any reason, we cannot refund the cost of any arrangements you have not used unless we obtain any refunds from our suppliers. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided by us, we are unable to offer you any refund. We will not be responsible for any other expenses including without limitation, the cost of flights or any other form of transport. Depending on your circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

23. General

In the event that any term in these booking conditions is felt to be invalid or unenforceable by judicial decree or decision, the remainder of these booking conditions shall remain valid and enforceable. If we chose not to exercise or enforce any right or provision in these booking conditions or any contract between you and us will not constitute a waiver of such right or provision.

TERMS & CONDITIONS

T& C's We reserve the right to change our booking terms and conditions. They are subject to updates at any time.